At petsallcare.online, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy below for clarity on how we handle returns and refunds.

Eligibility for Returns & Refunds
We accept returns or provide refunds under the following circumstances:

Refund if Items are Damaged:

If your item arrives damaged, you may request a refund within 14 days of receiving your order.
Refund if Package is Lost:

If the package is confirmed lost during transit, we will issue a full refund.
Refund if Not Delivered After 15 Days:

If your package is not delivered within 15 days of the shipping date, you are eligible for a full refund.
Return & Refund Fees
If the Return/Refund is Due to Business Error:

For any errors on our part (e.g., wrong items shipped, damaged products, or other business-related issues), the return or refund will be processed free of cost.
If the Return/Refund is Due to Other Reasons:

If the return or refund is requested for any reason other than the ones listed above, a return fee or processing charge will apply. This fee will be deducted from the total refund amount.
How to Initiate a Return or Refund
To initiate a return or refund, please follow these steps:

Contact us at info@petsallcare.online within 14 days of receiving your order.
Provide your order number, reason for the return/refund, and any supporting documentation (e.g., photos of damaged items).
Our team will review your request and provide instructions for the return process or refund.
Refund Process
Refunds will be processed within 5–7 business days after your return is received and inspected.
Refunds will be issued to the original payment method used at the time of purchase.
Additional Notes
Items must be returned in their original packaging and unused condition to qualify for a refund.
Shipping fees for non-business-related returns are non-refundable.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@petsallcare.online or 571 733 7685.

Thank you for choosing petsallcare.online. We appreciate your trust in us!